1Quick Summary

2Change-of-Mind Returns (60 Days)

If you change your mind about your purchase, you can return your device within 60 days from delivery — no questions asked.

How to Request a Return

• Log in to your account at remobile.eu.
• Go to Orders.
• Select your order and click “Request Return”.
• Or contact us directly using the details below.

What happens next

1. Once your return is approved, we send you a prepaid return shipping label with packing instructions.
2. Ship the device back using the label provided and keep your tracking number until we confirm receipt.
3. Our technicians inspect the device within 48 hours of arrival.
4. You receive a full refund if the device matches its original condition.
5. A partial refund may apply if we find damage or missing components.
6. In cases of severe damage, the device may be returned to you unrepaired.

3Warranty Claims (36-Month Commercial Warranty)

Your purchase includes a full 36-month warranty covering hardware and functional defects — including the battery.

How to Submit a Warranty Claim

Please provide

• Order number and purchase date.
• Device IMEI or serial number.
• A description of the fault; photos or videos are recommended.

What happens next

1. We review your claim and send a prepaid shipping label if the claim is eligible.
2. Our technicians inspect and test the device within 48 hours of receipt.
3. Depending on the case, we repair the device using OEM-quality parts, replace it with an equivalent model or issue a refund if repair or replacement is not possible.

4Refund Process

• Refunds are issued to the original payment method whenever possible, including credit/debit card or PayPal.
• If this is not available, we contact you to arrange a bank transfer. You may need to provide your IBAN/BIC.

Refund timeline

• Processed by Remobile: Within 3 business days after approval.
• Bank posting: Usually 3–14 business days, depending on your payment provider.

5Packaging & Shipping Guidelines

To help us process your return safely and quickly, please:

• Use the original packaging or a sturdy replacement box.
• Remove your SIM/eSIM and personal data; a factory reset is recommended.
• Include only the items requested in the return instructions.
• Keep the tracking number until the return process is complete.

6Important Exclusions

Your return or warranty claim may not be accepted if:

• The device shows accidental or liquid damage.
• Unauthorized repairs or modifications have been made.
• Software has been jailbroken or rooted.
• The device is locked, including Find My iPhone or Google FRP.
• The IMEI or serial number has been removed or altered.

7Dead-on-Arrival (DOA) or Shipping Damage

If your device arrives damaged or non-functional, please notify us within 48 hours of delivery.

• Attach clear photos of both the packaging and the device.
• We prioritise your claim and issue a replacement or refund immediately after verification.