1Introduction / Scope

These Terms apply to both consumers (private buyers) and business customers, unless stated otherwise.

2Definitions

• Seller / We / Us / Remobile — Remobile 786 SL.
• Buyer / You / Customer — Person or entity purchasing from remobile.eu.
• Goods / Products — Physical devices and accessories, including refurbished phones.

3Orders, Acceptance & Contract Formation

• Placing an order on remobile.eu is an offer to buy.
• We confirm orders via email confirmation; the contract is formed upon dispatch/delivery confirmation.
• Orders may be cancelled due to pricing errors, stock issues, or suspected fraud. Refunds are issued promptly if cancelled.

4Prices, Payment & Tax

• Prices include VAT, unless stated otherwise.
• Accepted payment methods are displayed at checkout. Payment must be received before dispatch.
• Discounts, promotions, or voucher codes may be applied and can be withdrawn at any time, where legally permitted.

5Delivery & Risk

• Delivery times are estimated from dispatch and communicated at checkout.
• Risk passes to you on delivery. Notify us promptly if goods arrive damaged and retain the packaging where possible.

6Right of Withdrawal & 60-Day Returns

A. Statutory Right (EU Consumers)

• EU consumers can withdraw within 30 days of receiving goods. Refunds include the price and certain delivery costs.

B. Remobile 60-Day Change-of-Mind Returns

• Notify us via support@remobile.eu within 60 days.
• Return the product with all accessories and packaging.
• Back up data, perform a factory reset, remove SIM or memory cards, and disable activation locks.

C. Non-Eligible Returns

• Customised products, consumables, unsealed software, or items marked non-returnable after approval from customer support.

7Refunds & Timing

• Refunds are issued to the original payment method unless agreed otherwise.
• Refunds are processed without undue delay, typically within 14 days of receiving the returned goods.
• Damaged goods may result in a deduction to reflect diminished value; this will be itemized and explained.

8Warranty, Coverage & Claims

A. Statutory Guarantee

• EU consumers are entitled to a minimum 3-year legal guarantee for non-conforming goods.

B. Remobile Commercial Warranty – 36 Months

• Covers qualifying devices, including new battery defects.

C. What’s Covered

• Manufacturing or reconditioning defects.
• Internal component failures, including new battery defects.

D. Exclusions

• Accidental, liquid, or misuse damage.
• Cosmetic damage that does not affect operation.
• Unauthorized repairs or non-compliant accessories.
• Theft, loss, or abuse.
• Normal battery decline, unless premature failure occurs.

E. Remedies

• Repair, replacement, or refund if repair or replacement is impossible.

F. Claim Procedure

1. Contact support@remobile.eu.
2. Provide order number, device model, IMEI/serial number, description, and photos/videos.
3. Receive an RMA and prepaid return label, if applicable.
4. Return the device after backup and factory reset.
5. Evaluation and next steps will be communicated promptly.

9Limitations of Liability

• Liability is limited to the purchase price of the product.
• No exclusion of liability for death, personal injury, or fraud.
• Indirect or consequential losses are excluded where legally permitted.

10Product Condition & Descriptions

• All goods are refurbished or reconditioned.
• Product pages display cosmetic grade, accessories included, and battery status.

11Returns, Refunds & Warranty – Practical Notes

• Back up data and remove personal accounts before returns.
• Diagnostic or non-warranty repairs require consent.
• Refunds or price reductions apply if repairs are not possible within a reasonable time.

12Intellectual Property ©

• All content on remobile.eu is owned or licensed by Remobile.
• No reproduction is allowed without written permission.

13Privacy & Cookies

• Personal data is processed under our Privacy Policy and GDPR.
• By using our Services, you consent to data collection and storage in accordance with our Privacy Policy.

14Termination & Suspension

• Services may be suspended for fraud, misuse, or breach of these Terms.
• Users must not attempt to access restricted areas after termination.

15Store Rules & Dispute Handling

All customers are expected to use our Services responsibly and comply with store policies, including fair communication, proper handling of returns, and honest reviews. If a dispute arises, both parties agree to attempt resolution in good faith.

16Changes to Terms

• Terms may be updated due to law or service changes.
• Continued use after updates constitutes acceptance.