Cancellation Policy

Instructions on cancellation – goods (Remobile)

Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Remobile 786 SL, Avinguda Diagonal, 442, 08037 Barcelona, Spain, support@remobile.eu, Phone: +34 634 93 70 77) of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract under your 14‑day legal right of withdrawal, we will reimburse to you all payments received from you, including the costs of standard delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, unless a free return label is provided. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Extended Remobile return – 60 days change‑of‑mind

Independently of your 14‑day legal right to cancel, Remobile offers a 60‑day change‑of‑mind return policy from the day you receive your device. Within this 60‑day period you can return your device for any reason, subject to inspection and possible deduction for damage beyond normal use.

Change‑of‑mind returns follow this process:

1. Initiate a return – Log in to your remobile.eu account (Orders → select order → “Request return”) or contact support@remobile.eu 

2. Get your return label – If eligible, we send you a prepaid return shipping label and instructions.

3. Ship – Hand the parcel to the carrier indicated on the label and keep the tracking number.

4. Inspection – Our technicians inspect functionality and cosmetic condition, usually within 48 hours of receipt.

5. Refund decision – Full refund if condition matches expectations; partial refund if damage or missing parts are found.

6. Refund processing – Refund is processed within 3 business days of approval; bank posting typically takes 3–14 business days.

Devices returned with accidental damage, liquid damage or unauthorized modifications may be subject to a repair fee or partial refund; in severe cases we may return the device unrepaired.

Model cancellation form – goods

(If you want to cancel the contract, please fill out the form below and send it back to us.)

— To Remobile 786 SL, Avinguda Diagonal, 442, 08037 Barcelona, Spain, support@remobile.eu
— I / We() hereby give notice that I / We() cancel my/our () contract of sale of the following goods () / for the supply of the following service(*)
— Ordered on () / received on ()
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date

(*) Delete as appropriate.

Return shipping labels

Without prejudice to your statutory rights, Remobile will provide you with free return shipping labels for eligible returns. The return shipping label is either included in your delivery or sent by e‑mail when you initiate a return. You can hand in the return at a parcel shop of the respective provider indicated on the label.

Effects of cancellation

If you cancel this subscription contract within the 14‑day period, we will reimburse to you all payments received from you, including the costs of standard delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.