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Shipping & Delivery

Last Updated: 1 November 2025

At Remobile, we know you’re excited to receive your fully refurbished device. We aim to process and dispatch all orders quickly, safely, and efficiently. This policy outlines our shipping procedures, delivery timelines, and what you can expect when ordering from us in Germany.

Company Details

Remobile 786 SL
Avinguda Diagonal, 442
08037 Barcelona, Spain
📞 +49 1522 5686186
📧 support@remobile.eu

 

1. Order Processing Time

  • Handling Time: 1 business day

  • All orders are processed Monday to Friday, excluding public holidays.

  • Orders placed after 12:00 PM CET, or on weekends/public holidays, are processed the next business day.

  • During this time, we perform final quality checks, secure packaging, and prepare handover to our courier partners.

 

2. Shipping Carriers & Tracking

  • Carriers we use: DHL, UPS, and other reliable national carriers.

  • Tracking: All shipments include a tracking number, sent via email once your order is dispatched.

  • You can monitor your shipment in real-time using the provided tracking link.

 

3. Delivery Timeframes

  • Germany (domestic delivery): 3–4 business days

  • EU & EEA countries: 2–5 business days (typical, depending on destination)

Note: Delivery times may vary slightly during peak seasons or due to unforeseen courier delays.

 

4. Shipping Costs

  • Free shipping: All orders within Germany enjoy free standard shipping.

  • For other EU destinations, shipping costs are calculated at checkout based on destination, package weight, service level, and carrier.

 

5. Packaging Standards

  • Each device is shipped in protective packaging designed to prevent damage during transit.

  • Packaging includes cushioning, a secure box, and a tamper-evident seal.

  • For returns, please use the original box, or equivalent sturdy packaging with adequate cushioning.

 

6. Timeframes & Expectations

  • Order acknowledgement: Immediately via email

  • Handling & dispatch: 1 business day

  • Shipping & delivery (Germany): 3–4 business days

  • Tracking notification: Sent within 24 hours of dispatch

  • Report DOA / transit damage: Within 24–48 hours for fastest resolution

  • Carrier investigation (if needed): Acknowledged within ~30 days; resolution may take longer for complex cases

 

7. DOA or Transit Damage

  • If your parcel arrives damaged or the device is non-functional, please report it within 24–48 hours.

  • Early reporting ensures priority handling, including replacement or refund after verification.

 

Our Commitment

At Remobile, we strive to make shipping fast, secure, and transparent.
With 1-day handling, free shipping in Germany, and reliable carriers, you can trust that your refurbished device will arrive safely and on time.