Privacy Policy

 

1. Introduction — Scope & Purpose

Remobile 786 SL (“Remobile”, “we”, “us”) respects your privacy and is committed to protecting your personal data when you:

• Visit shop.remobile.eu

• Place orders

• Request returns or warranty service

• Contact our support team

This Privacy Policy explains:

• 📄 What personal data we collect and why

• 🔧 How we use, share, and protect it

• ⏳ How long we retain it

• 🛡️ How you can exercise your privacy rights

It applies to customers in the EU/EEA and other countries where we operate.

 

2. Personal Data We Collect

We collect personal data depending on your interactions:

👤 Account & Identity

• Name, billing & delivery addresses, email, phone

• Date of birth (for identity verification if required)

🛒 Order & Transactional Data

• Order history, purchased product details (IMEI/serial where applicable)

• Order numbers, invoices, payment tokens (we do not store full card numbers)

🛠️ Warranty, Returns & Repairs

• Repair reports, diagnostics, photos/videos

• Service notes, RMA numbers, shipping tracking for returns

💬 Customer Support & Communication

• Support tickets, chat transcripts, emails, call logs (for quality & training where lawful)

🖥️ Device & Technical Data

• IP address, device/browser fingerprint, cookies, analytics data, crash logs

📧 Marketing & Preferences

• Newsletter subscription, marketing consents, responses to promotions

🌐 Third-Party/Public Sources

• Data from payment providers, carriers, identity verification services, or publicly available sources

 

3. Legal Basis for Processing

Under the GDPR, we process data based on:

• Contract performance — to process orders, payments, returns, and 24-month warranty claims

• Legal obligation — invoices, tax records, fiscal and consumer law compliance

• Legitimate interests — fraud prevention, dispute handling, network & information security

• Consent — non-essential cookies, marketing emails, optional features

• Vital interests / public interest — strictly necessary cases only

We will inform you which legal basis applies when we collect specific data.

 

4. How We Use Your Data

• Order fulfilment & delivery — process orders, provide tracking, communicate delivery updates

• Payment processing — handled by PCI-DSS-validated PSPs; Remobile never stores CVV

• Returns & warranty handling — manage 60-day returns and 24-month warranty claims

• Customer support — investigate issues, maintain support records for quality and disputes

• Fraud prevention & security — detect and prevent fraud or abuse

• Marketing & personalization — send promotional emails and offers (with consent)

• Analytics & product improvement — anonymous/aggregated data for service improvement

• Legal & regulatory compliance — tax, accounting, consumer rights, legal claims

⚠️ Key point: warranty claims and returns require storing diagnostic & service records to perform repairs or resolve disputes.

 

5. Who We Share Data With

We share data only with trusted processors:

• 💳 Payment service providers (payments & refunds)

• 🚚 Carriers & couriers (deliveries & returns)

• 🛠️ Repair centres & service partners

• ☁️ IT & hosting providers (cloud, backups, email)

• 🔍 Fraud prevention & analytics providers

• ⚖️ Legal & regulatory authorities when required

Transfers outside the EEA are only done with:

• Adequacy decisions by the European Commission

• Standard Contractual Clauses (SCCs) or other lawful mechanisms

 

6. Data Retention ⏳

• Warranty & repair records: 24 months + up to 4 additional years if needed (max 6 years in exceptional cases)

• Returns & refunds: until case closure + relevant legal/tax period

• Support tickets: 24 months after case closure

• Cookies & analytics: session cookies expire at session end; analytics identifiers up to 24 months

• Marketing consents: until withdrawn or activity ends

⚠️ Retention aligns with GDPR principles and legal obligations.

 

7. Automated Decisions & Profiling

• Automated tools may be used for fraud detection and risk scoring

• You are not subject to solely automated decisions producing legal effects without human review

• Right to request human intervention and challenge decisions

 

8. Your Rights under GDPR

You can:

• 📄 Access your personal data

• ✏️ Request correction (rectification)

• 🗑️ Request deletion (erasure)

• 🚫 Request restriction of processing

• ❌ Object to processing based on legitimate interests

• 🔄 Request data portability

• 📝 Withdraw consent at any time
  

To exercise your rights: support@remobile.eu with proof of identity.

 

9. Security Measures 🛡️

We protect your data with:

• 🔒 HTTPS/TLS encryption

• 👥 Restricted access & role-based permissions

• 💾 Encrypted backups and secure hosting

• 🛠️ Security monitoring and vulnerability testing

• 💳 PCI-DSS-compliant payment processors

High-risk breaches will be reported to authorities and affected individuals as required.

 

10. Children & Special Categories

• Services intended for adults only (16+)

• We do not knowingly process sensitive personal data unless explicitly provided and lawful

 

11. Changes to This Policy

We may update this Privacy Policy due to:

• New services or processors

• Legal or regulatory changes

Updated policies are posted on shop.remobile.eu or remobile.eu with “Last updated” date. Material changes may be emailed.

 

12. Practical Notes for Returns & Warranty

• Returns & warranty claims: we collect minimal data (order number, IMEI, photos/videos)

• Records retained for 24-month warranty and legal/tax obligations

• DOA or transit damage photos retained until claim resolution

 

13. Contact & Supervisory Authority

Remobile 786 SL
Avinguda Diagonal, 442, 08037 Barcelona, Spain
Phone: +49 1522 5686186
Email: support@remobile.eu