Device Care & Maintenance

Your Remobile device has been professionally refurbished to perform like new.
To keep it in top condition and maintain your 24-month warranty, please follow this essential care and maintenance guide.

📦 First Steps (Upon Arrival)

Inspect the packaging and device for any visible transit damage.
Power on the device and verify model & IMEI (Settings → General → About).
Record your IMEI for warranty or support claims.
Always back up personal data and sign out of accounts before returning a device.
Remove SIM & memory cards and perform a factory reset before shipping.

💼 Everyday Care

Use a protective case and screen protector to prevent accidental damage.
Avoid extreme temperatures — don’t leave your phone in hot cars or direct sunlight.
Keep liquids away — even water-resistant phones have limits.
Use original or certified chargers only; cheap chargers can damage the battery.

🔋 Battery Care & Charging Tips

Lithium-ion batteries naturally age, but daily habits can extend their lifespan.

Best practices:

Avoid frequent 0% or 100% charge extremes.
Keep charge between 20%–80% whenever possible.
Use “Optimized Charging” or “Battery Saver” features.
For long storage, keep the battery around 50% charged.
Remove bulky cases during fast charging if the device feels hot.

🧼 Cleaning & Hygiene

Power off the device before cleaning.
Use a soft microfiber cloth — never paper towels or rough fabrics.
For sticky surfaces, lightly dampen the cloth with water or 70% isopropyl alcohol.
Clean ports gently using a dry soft brush or compressed air.
Avoid household cleaners or bleach.

⚙️ Software Maintenance

Keep your operating system and apps updated.
Remove unused apps to improve performance.
Restart your device weekly or monthly.
Manage storage — low space can slow performance.

💧 Ports, SIM Trays & Water Protection

Power off before inserting or removing SIM/memory cards.
IP-rated phones aren’t waterproof — avoid saltwater or high-pressure jets.
If the device gets wet:
- Power off immediately
- Remove SIM card
- Dry completely before charging
- Contact Remobile Support for advice

🧩 Quick Troubleshooting

Common issues & checks:

Device won’t power on: Charge for 30 mins with a known-good charger.
Rapid battery drain: Check battery settings for high-usage apps.
Overheating: Stop intensive apps, remove the case, let it cool.
Camera or speaker issues: Restart, check for updates, or contact support.

📩 For warranty claims: email support@remobile.eu with your order number, IMEI, and issue details.

🧰 Repairs & Warranty Validity

Small issues like screen or battery replacement can extend device life.
Do not attempt DIY repairs — this can void your warranty.
Only authorized repair centers should open the device.

🧾 Warranty & Returns

Coverage:

Device: 24-month commercial warranty
Battery: Covered for defects (not normal ageing)

Exclusions:

Accidental or liquid damage
Unauthorized repairs or third-party parts
Software modifications or jailbreaks
Normal battery wear
Theft, loss, or external events

Claim Process:

Email support@remobile.eu with order number, IMEI, and issue details.
We’ll respond within 24–48 hours with RMA instructions if covered.
Back up data and perform a factory reset before sending.
After evaluation, we’ll repair, replace, or refund as applicable.

📅 Recommended Maintenance Schedule

Daily:
Avoid exposing your device to extreme temperatures and always use approved or original chargers to maintain battery health.

Weekly:
Check for system and app updates, and manage your storage by deleting unnecessary files or apps.

Monthly:
Review your battery health in the settings, clear cache or unused apps, and inspect the charging ports for dust or debris.

Yearly:
Consider a professional battery check or replacement if you notice a significant drop in capacity or performance.

🌍 End-of-Life & Recycling

When your device reaches the end of its life:

Use certified e-waste recyclers in your region.

Recycling helps recover valuable materials and supports Remobile’s sustainability mission.