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Payment Methods & Security

Last Updated: 1 November 2025

At Remobile, we are committed to providing not only the best products but also the safest and most seamless shopping experience. This page explains:

  • ✅ Accepted payment methods

  • 🔒 Security measures and fraud prevention

  • 💰 Refunds, chargebacks, and recurring payments

  • 🌍 International payment notes

  • 📧 GDPR & data protection practices

 

1. Accepted Payment Methods

Availability may vary by country during checkout.

  • Credit & Debit Cards: Visa, MasterCard, American Express (where supported)

  • Digital Wallets: Apple Pay, Google Pay (where supported)

  • PayPal: Instant checkout & buyer protection

  • Bank Transfers / SEPA / iDEAL / giropay: Available in select countries

⚠️ We route all card and wallet payments through PCI-DSS validated PSPs, meaning Remobile never stores raw card data.

 

2. Payment Security 🔒

a) Transport & Encryption

All pages handling payments or personal data use HTTPS/TLS encryption.

b) PCI-DSS Compliance

We use PCI-DSS compliant processors, the industry standard for card security. All card storage and processing are handled by PSPs.

c) Tokenization & CVV Handling

Saved cards use tokenization. CVV numbers are never stored after authorization.

d) 3-D Secure (3DS) & SCA

Where required by EU law, we use 3-D Secure (EMV 3DS) for bank-level authentication (OTP, app verification) to reduce fraud.

e) Fraud Detection & Monitoring

  • Automated and manual review of suspicious activity

  • Velocity checks, IP/geolocation, AVS/CVV mismatches, device fingerprinting

  • High-risk orders may be held for verification

 

3. Refunds, Chargebacks & Dispute Handling 💰

  • Refunds: Returned to original payment method within ~3 business days after approval; posting times may vary (3–14 business days).

  • Partial refunds: Itemised deductions or repair quotes provided before refund.

  • Chargebacks: Contact support@remobile.eu to provide evidence (proof of delivery, inspection reports). Repeated abusive chargebacks may result in order refusal.

  • DOA / Transit damage: Report within 24–48 hours with photos to expedite replacement/refund.

 

4. Recurring Payments & Subscriptions 🔄

  • Consent required to store payment details and initiate recurring charges

  • Cancel anytime via your account or by contacting support@remobile.eu

  • Already-paid periods are not affected unless stated in the plan terms

 

5 International Payments, VAT & Currency 🌍

  • EU/EEA orders: VAT included; no customs duties for intra-EU shipments

  • Non-EU orders: Customs, duties, or taxes may apply (customer responsibility unless DDP shown)

  • Currency conversion fees may apply; check with your bank

 

6. Data Protection & GDPR 🔐

  • Legal basis: Contract performance, fraud prevention, legal compliance, consent for marketing

  • Data stored: Order details, payment token (not full card), transaction metadata, support logs

  • Your rights: Access, rectification, erasure, restriction, data portability, objection

  • Processors & transfers: Only with adequacy decision or Standard Contractual Clauses

 

7. Security Practices 🛡️

  • Regular vulnerability scans & penetration tests

  • Minimal data retention (for accounting and warranty obligations)

  • Role-based access control for staff

  • PCI-DSS compliant payment handling

 

8. Practical Guidance & Customer Tips 💡

  • Use private networks (avoid public Wi-Fi) for payments

  • Keep order confirmations and receipts until return/warranty period ends

  • Report suspected fraud immediately to your bank and Remobile

  • Remove saved payment methods if you stop using your account or your card is lost/stolen

 

9. Contact for Payment & Security Issues

Email: support@remobile.eu
(We aim to reply within 24 hours)

Phone: +49 1522 5686186
(Available during business hours)

 

10. Legal Note ⚖️

This Payment & Security page complements our Terms & Conditions and Privacy Policy.

In case of any conflict between these documents, the Terms & Conditions shall prevail.